The conference, hosted by The Thompson Reuters Legal Executive Institute, was held October 25-26, 2018 in New York, New York.
The topic, "A Bold Dialectic: Building an Effective Client Review Program," focused on identifying ways law firms can act upon customer commentary in an era where brand and market perception carry additional cache. The panelists offered valuable guidance around what has—or has not—worked when it comes to capturing and analyzing the voice of the client.
Moderator:
- Elizabeth Duffy, Vice President, Acritas US Inc.
Panelists:
- Angela S. Quinn, Esq., Chief Client Officer, Husch Blackwell LLP
- Janet Stanton, Partner, Adam Smith, Esq.
- Emily M. Thall, Director of Business Development & Marketing, Kasowitz Benson Torres LLP
- Melanie Zaletsky, Chief Client Development & Practice Management Officer, Crowell & Moring LLP